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FAQ

**A:** Yes, we welcome sample orders:

- Standard samples available within 3 days

- Custom samples within 7 days

- Sample cost can be refunded in bulk orders

- Multiple color/style samples available

- Free photos/videos before shipping

Contact us for sample pricing and shipping details.


**A:** We offer flexible shipping solutions:

- Express shipping (DHL/FedEx/UPS): 5-7 working days

- Air freight: 7-10 working days

- Sea freight: 25-30 days

- Production time: 15-20 days for regular orders

- Sample delivery: 3-5 days by express

We can ship to most countries worldwide and handle all export documentation.


**A:** Yes, we offer comprehensive customization services:

- Custom logo printing

- Branded packaging materials

- Tailored product manuals

- Personalized barcode labels

- Custom color packaging

Minimum quantity for customized packaging is 500 pieces.


**A:** Our products use high-quality adhesive technology that:

- Supports up to 5kg weight capacity per rack

- Works on smooth surfaces like tiles, glass, and painted walls

- Features waterproof and moisture-resistant properties

- Leaves no damage when removed

- Includes detailed installation instructions in multiple languages

For optimal performance, surfaces should be clean and dry before installation.


**A:** Our standard MOQ varies by product:

- Regular orders: 100 pieces per model

- OEM/ODM orders: 500 pieces per model

- Custom color orders: 300 pieces per model

We can be flexible with quantities for first-time trial orders. Please contact us for specific requirements.